Tough Conversations

Building a culture of accountability

A healthy productive relationship begins with good communication.

My aunt Lilian was an amazing listener. When you were with her you knew she was listening to every word you said. She asked questions, gave supportive comments and made you feel important. It was a special talent she had, and I still remember how it made me feel.

Peel away the layers of the last conflict you encountered and very likely you will come to the real reason for the issue - communication somehow fell apart.

An effective communication training program spends a majority of the time focused on active listening. Why? Because we often spend our time waiting for the other person to quit talking so we can respond, not truly listening to what they are saying.

That is our human deal, it just is. But when we realize how important it is to truly listen - and how hard it can be - training can be very helpful for leaders and all team members. As basic as it may sound, it takes practice to be a good listener.

Through techniques, thoughtful pre-and-post reflections and lots of role play, this course is two hours of graduated learning and practicing, giving your team tools that not only work in the professional setting but also with personal relationships - a two-fer!

Not many of us have the gift Lil had, so we need to practice intentional listening if we’re going to be good leaders, colleagues, and for that matter family members and friends.